Online Store Delivery and Payment Terms

BOULDER – GENERAL DELIVERY AND TERMS OF AGREEMENT FOR ONLINE STORE AND SERVICES

1. General

Boulder Porvoo Oy (Business ID 3548156-1) and Lakeuden Kiipeilykeskus Oy (Business ID 3622237-7) (hereinafter each separately and jointly "Boulder") offer products and services related to sports services in their online stores, such as single tickets, multi-visit tickets, monthly and annual memberships, courses, and physical products. Boulder operates with integrity and complies with consumer protection law and e-commerce regulations.

2. Delivery Terms in Brief

All products and prices are visible in the online store.
Products and services are sold as is.
Delivery takes place depending on the nature of the product electronically (tickets, memberships, courses), as pickup from Boulder Porvoo, or through automatic vending from a locker that opens after payment.
The purchase receipt or payment confirmation must be kept for possible complaints, verification of usage rights, or warranty-related situations.
Single tickets and other service products do not have a right of return after their activation. Cancellation terms for memberships are described in more detail at www.boulderporvoo.fi/membership-terms
Physical products have a 14-day right of return, provided the product is unused and in saleable condition and you have the receipt.

3. Ordering

Orders made in the online store are binding. Boulder reserves the right to limit product availability, for example, due to inventory or suspected misuse. The company does not sell its products for resale purposes and reserves the right to choose its customers for justified reasons.

4. Order Confirmation

After a successful payment transaction, an order confirmation is sent to the customer by email. If the confirmation is not received within six (24) hours, the customer must immediately contact Boulder Porvoo customer service to resolve any possible error.

5. Prices

Prices stated in the online store include value-added tax.
Boulder reserves the right to change prices.
If the price or product description information is clearly incorrect, Boulder may invoke an obvious error (e.g., the price deviates significantly from the general price level).

6. Delivery and Use of Tickets, Memberships, and Services

Tickets, memberships, and courses are delivered electronically directly to the customer's application, and no separate tickets are needed.
Usage rights begin depending on the product type either at the time of purchase or from separate activation. See product-specific terms in the terms of use and membership.
A ticket or membership is personal, unless otherwise stated in connection with the product.
Transferring or assigning usage rights to a third party is prohibited without separate permission from Boulder.

7. Physical Products – Pickup and Automatic Vending

Physical products can be picked up from Boulder Porvoo's vending machine, the locker of which opens after payment with a code or identifier delivered to the customer. Products have a 14-day right of return, provided they are unused, in original condition, and saleable.

8. Complaints

Possible errors in products or services must be reported within a reasonable time of discovering the error by email to: info@boulderporvoo.fi

9. Processing of Personal Data (Privacy Policy)

Personal data is processed by the company whose gym you register with or whose services you buy. Each gym has its own privacy policy, listed below and in the Guides and terms menu.

10. Register Security

The customer register is located on a secured server, and access rights are limited to authorized employees of Boulder.

11. Applicable Law and Dispute Resolution

Finnish law applies to these terms. Disputes are primarily resolved by negotiating with Boulder Porvoo's customer service. If no agreement is reached, the customer may bring the matter to the Consumer Disputes Board for handling.